1-Year Free Washing & Cleaning

Free Washing and Cleaning of Rugs, Carpets, and Kilims for One Year

We are excited to offer Free Washing and Cleaning for one year on all rugs, carpet, and kilims purchased from us! This exclusive service ensures that your cherished pieces remain clean, vibrant, and in excellent condition without any extra cost for cleaning. However, please note that shipping costs on both ends are the responsibility of the customer.

Why Choose Our Free Washing and Cleaning Service?

Handmade Carpets are valuable investments that require proper care to maintain their beauty and longevity. Regular cleaning keeps them free from dust and dirt buildup, preventing fiber degradation over time. Our service offers peace of mind, knowing that your rugs and kilims will be cleaned professionally by experts who understand the delicate nature of these pieces.

What’s Included?

Free Professional Washing and Cleaning: Your rug or kilim will be cleaned by our skilled team using methods tailored to the specific material and design.
One Year of Coverage: This offer is valid for 12 months from the date of purchase. You can send your rug or kilim to us for professional cleaning as often as needed during this period.
Expert Handling: We use safe, eco-friendly cleaning solutions that preserve the quality and colors of your rug or kilim, ensuring it looks as good as new after every wash.

Detailed Steps of the Washing and Cleaning Process

Our cleaning process is thorough and designed to treat your hand knotted rug or kilim with care at every step. Here’s a breakdown of the process:

1. Initial Inspection
- Upon receiving your handmade carpet, we conduct a detailed inspection to assess its material, age, and condition. This allows us to identify the most effective cleaning method. We check for stains, wear and tear, and any areas that may need special attention.

2. Dust Removal
- Before washing, we use specialized equipment to remove dust, dirt, and loose particles embedded in the fibers. This step is vital to prevent these particles from damaging the rug during washing.

3. Pre-Treatment of Stains
- If your rug has any stains, we apply safe pre-treatment solutions specifically designed for the type of stain and material. This step helps break down tough stains before the washing starts.

4. Deep Cleaning
- We wash your qaleen using our deep-cleaning technique. The method depends on the material—whether it's wool, or cotton. We use gentle, eco-friendly cleaning agents that protect the rug’s fibers while removing dirt, allergens, and bacteria.

5. Rinsing
- After the washing process, the qalin is thoroughly rinsed with clean water to remove any remaining cleaning solution. This step guarantees no residue remains, preventing dirt buildup over time.

6. Drying
- The rug or kilim is then dried in a controlled environment to prevent shrinkage or color fading. We ensure the drying process is slow and natural to protect the integrity of the piece.

7. Final Inspection and Grooming
- Once dry, we conduct a final inspection to ensure the rug or kilim meets our high standards. If needed, we groom the fibers to revive their original texture and softness.

8. Packaging and Return Shipping
- After the cleaning process is complete, we carefully package the rug or kilim and prepare it for return shipping to you. The rug is wrapped securely to prevent damage during transit.

How Long Does It Take?

- Turnaround Time: The entire washing and cleaning process, from the moment we receive your rug to the time it’s ready to be shipped back, typically takes 7-10 business days.
- Shipping Time: Delivery times may differ depending on your location. We recommend allowing an additional 3-5 business days for shipping.

Please note that the customers are responsible for arranging and covering shipping costs both ways. We recommend using a trusted courier service with tracking to ensure your valuable rug or kilim arrives safely at our facility and back to you.

Shipping Instructions

- Packaging Your Rug: Before shipping your rug or kilim to us, make sure it is securely wrapped and packaged to prevent any damage during transit.
- Shipping Address: After purchasing, we will provide you with the address where your rug or kilim should be sent for cleaning.
- Return Shipping: Once the cleaning process is complete, we will notify you and ship the rug back to the provided address after confirming shipping details.

Benefits of Our Service

- Prolongs Rug Lifespan: Regular professional cleaning prevents dirt buildup and fiber degradation, keeping your rug in pristine condition.
- Maintains Vibrancy: Our gentle, effective cleaning process ensures the colors and patterns of your rug or kilim remain vibrant and beautiful.
- Expert Care: With years of experience in rug care, our team understands the unique needs of different materials and styles, ensuring your rug is treated with the utmost care.

Terms and Conditions

- Eligibility: The Free Washing and Cleaning service is available for one year from the date of purchase.
- Customer Responsibility: The customer is responsible for the cost of shipping to and from our facility.
- Number of Cleanings: You may send your rug or kilim for cleaning as often as necessary within the one-year period.

Take advantage of our Free Washing and Cleaning for One Year offer and enjoy the confidence that comes with knowing your beautiful handmade rug or kilim will stay in top condition, hassle-free!