Shipping and Returns Policy

Shipping Information:

At ALLRUGO, we aim to provide a seamless and reliable shopping experience, including our shipping process. Please read the following information to understand our shipping policies.

1. Delivery Time:
- For domestic orders within Pakistan, orders are shipped by TCS or Leopard, and delivery typically takes 3 to 5 business days.
- International orders are shipped via UPS, DHL, and FeDex, and delivery times may vary based on the destination.
2. Shipping Costs:
- We offer free shipping on all orders within Pakistan.
- For international shipping rates, kindly reach out to us via email or WhatsApp. We'll provide you with the accurate shipping charges for your destination.
3. Order Processing:
- Usually, orders are processed within 1-2 business days.
4. Tracking Information:
- Once your order ships, you'll get a confirmation email with tracking details to keep you informed about your delivery's progress.
5. Shipping Partners:
- Domestic orders are typically shipped through TCS and Leopards courier services.
- International orders are shipped via DHL/FedEx/UPS for reliable and timely delivery.

Returns and Exchanges:

We strive to ensure your satisfaction with our handmade rugs and kilims. If, for any reason, you are not completely satisfied, please refer to our returns policy:

1. Return Eligibility:
- To qualify for a return, the item must remain unused and in its original condition.
- Returns must be initiated within 14 days of receiving the rug/kilim.
2. Return Process:
- To initiate a return, please contact our customer service team at [info@allrugo.pk] or WhatsApp us at [+92 305 1888845] with your order details.
- Once approved, carefully pack the item and ship it back to the provided address.
3. Refunds:
- Once we receive and inspect the returned rug/kilim, the refund process is initiated.
4. Exchanges:
- We can facilitate exchange. Please contact us to arrange an exchange.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos and details of the issue.

Please review these policies carefully, and feel free to contact us with any questions or concerns. We value your satisfaction and are here to assist you throughout the process.